16% of adults in England and Northern Ireland score at the lowest level of proficiency in literacy.

This means that 3 in every 20 people across the borough will find it harder to understand our content.

To ensure that our content is as accessible as possible for the residents of the borough, especially those with a learning disability or difficulty, there are parts of our website which are produced in an ‘easy to read’ format.

When producing ‘easy to read’ content, you must follow this guidance*.

What is Easy Read information?

Easy to read information is sometimes called ‘Easy Read’, ‘easier information’ or ‘simple words and pictures’.

It is a way of making information easier to read and understand for people with learning disabilities.

Words and pictures

1: Each idea needs both words and pictures – both pictures and words are important.

2: Pictures and words go next to each other – this helps more people to understand the information.

3: Make sure that it is clear which pictures support which bits of text


4: Pictures must be easy to understand.

5: Pictures should go on the left.

6: Pictures can be drawings, photographs or other images.

7: Make sure that pictures are as big as possible.


8: Words must be easy to understand.

9: If you use difficult words, say what they mean using easy words.

10: Words go on the right.

11: Words must be written clearly – a font like Arial is good.

12: Words must be big – a font size of at least 14 point is good.


13: Each sentence must be short as possible – more than 15 words is harder to read.

14: Each document must be short – more than 20 pages is too long.

* This guidance has been designed using the Department of Health’s Basic guidelines for people who commission Easy Read information, 2009

Further guidance can be found at www.changepeople.org, including: