Our Service Standards form a key part of the DNA of the Bromley MyLife Digital Team.

They clearly set out expectations, team ‘norms’ and guidelines for us to do our best work – so that we can live, breathe and be our team purpose:

To enable people to live their lives better


Our service standards

1. We put the user* experience at the heart of everything we do
– no exceptions

* and by the user we mean members of the public and professionals


2. We think beyond internal service areas
– we present information by need


3. We reduce the number of clicks needed
– we are not in it for page views


4. We involve our customers at every stage
– and we listen, learn and revise our approach